Support

Technical Support and Customer Service 21

• Customer Service and Technical Support Contact Numbers
• Will my sales representative be available for customer service questions?
• My terminal stopped working, who do I call?
• How do I access my online statements?
• I do not understand my billing statement, who can I contact?

See all 21 articles

PCI (Payment Card Industry) Compliance 7

• What is PCI Compliance?
• Who is PCI Smart?
• Where do I go to complete PCI certification?
• What does the PCI fee cover?
• What is PCI Non-Compliance?

See all 7 articles

Updating Account Information 4

• How do I update my bank account information?
• How do I update my account contact information (address, phone number, email)?
• How do I add or change the signor on my account?
• How do I update an entity change?

All you need to know about EMV 7

• What is EMV?
• Do I need to have a terminal that accepts EMV cards?
• What does the "EMV October 2015 deadline" mean to me as a merchant?
• Why are EMV cards more secure than traditional cards?
• Is there a benefit to converting to EMV capable equipment?

See all 7 articles

Payscape Virtual Terminal (NMI) 15

• What is a Virtual Terminal?
• What is the Customer Vault?
• Do you offer Mobile Processing?
• Is there a way to set up recurring payment plans for my customers?
• How do I sync my Quickbooks to my Payscape Virtual Terminal?

See all 15 articles

Breach Protection 5

• What is a data breach?
• Why do I need Data Breach Coverage?
• What is the coverage amount?
• I don't store magnetic stripe data. Can I still have a data compromise?
• What does the Breach Protection Plan cover and what are the costs?

Surcharging and Convenience Fees 1

• Can I pass on my credit card fees to my customers?

RegPoint - Getting Started! 3

• RegPoint New User Overview and System Setup
• View Registration Questions
• View Registration Add Ons

RegPoint System Support Articles 45

• Accepting A Participant
• Account Passwords
• Adding A Google Map To A Program Listing
• Adding A New User
• Adding New Fields To A Saved Report

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Best Practices/Seasonal 2

• Archiving Programs & Registrations
• Post-Season & Post-Program Documentation

Website Builder Support Articles 23

• Adding A Download File To A Page
• Adding A Download File To The Asset Database
• Adding A Program Listing To Your Page
• Adding An Image To A Page
• Adding An Image To The Assets Database

See all 23 articles

ORCHARD (Blue) Support Articles 44

• Accessing API Keys
• Add Clients
• Applying Payments
• Billing Information
• BillingOrchard API Documentation - Add Function

See all 44 articles

LEGACY (Green) Support Articles 62

• Accept Payments
• Apply Late Fees
• Apply Payments
• Basecamp Interface
• Build A Proposal

See all 62 articles

Website FAQs 7

• Do I need to install any software on my server or desktop?
• Will you start billing me at the end of my free trial?
• Do you offer a free trial?
• Do I need my own SSL certificate?
• I'm looking to switch. Can I import my stuff?

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BillingOrchard - Getting Started! 2

• Dashboard Overview
• New User Walkthrough - Getting Started With BillingOrchard!

Getting Started With Your Vendevor System 6

• What is Vendevor?
• Getting Started With Your Vendevor System
• Upload Your Logo
• How do I edit the look and feel of my store?
• Embedding Your Store Into Your Website

See all 6 articles

Vendevor Support Articles 29

• Issuing Credit Card Refunds
• Editing Profile/Account Information
• Locating Customer Information
• Adding Products
• Shipping Your Products

See all 29 articles

Payscape Registration: Help Articles 30

• Organization Subdomain
• Process Payments - Subscription Options
• Organization Settings
• Organization - Profile
• Organization - Teammates

See all 30 articles

Payscape Registration: Quick Tips 1

• Filtering Registrations