Support

Announcements 0

Payscape University 2

• Forum
• Payscape University

Technical Support and Customer Service 21

• Customer Service and Technical Support Contact Numbers
• My terminal stopped working, who do I call?
• I do not understand my billing statement, who can I contact?
• How do I get my contract information?
• How do I cancel my contract?

See all 21 articles

Payment Card Industry (PCI) Compliance 7

• What is PCI?
• Where do I go to complete the certification?
• What does the PCI fee cover?
• To whom does PCI apply?
• What are the penalties for non-compliance?

See all 7 articles

Updating Account Information 4

• How do I update my bank account information?
• How do I update my account contact information (address, phone number, email)?
• How do I add or change the signor on my account?
• How do I update an entity change?

EMV 5

• Do I need to have a terminal that accepts EMV cards?
• What does the "EMV October 2015 deadline" mean to me as a merchant?
• We know EMV will reduce fraud risk for merchants, but what will it mean for your day to day business?
• Why are EMV cards more secure than traditional cards?
• If fraud occurs after EMV cards are issued, who will be liable for the costs?

Payscape Virtual Terminal (NMI) 15

• What is a Virtual Terminal?
• What is the Customer Vault?
• What is the mobile processing solution that can be used through the Payscape Virtual Terminal?
• Can I set up recurring billing within the Payscape Gateway?
• Is there a QuickBooks Plug In available for my Payscape Gateway?

See all 15 articles

Breach Protection 5

• What is a data breach?
• Why do I need Data Breach Coverage?
• What is the coverage amount?
• I don't store magnetic stripe data. Can I still have a data compromise?
• What does the Breach Protection Plan cover and what are the costs?

RegPoint - Getting Started! 3

• RegPoint New User Overview and System Setup
• View Registration Questions
• View Registration Add Ons

RegPoint System Support Articles 49

• Accepting A Participant
• Account Passwords
• Adding A Google Map To A Program Listing
• Adding A New User
• Adding New Fields To A Saved Report

See all 49 articles

Best Practices/Seasonal 3

• Archiving Programs & Registrations
• Getting Started - Spring Training Documentation (CamperReg)
• Post-Season & Post-Program Documentation

Website Builder Support Articles 23

• Adding A Download File To A Page
• Adding A Download File To The Asset Database
• Adding A Program Listing To Your Page
• Adding An Image To A Page
• Adding An Image To The Assets Database

See all 23 articles

ORCHARD (Blue) Support Articles 40

• Accessing API Keys
• Add Clients
• Applying Payments
• Billing Information
• BillingOrchard API Documentation - Add Function

See all 40 articles

LEGACY (Green) Support Articles 62

• Accept Payments
• Apply Late Fees
• Apply Payments
• Basecamp Interface
• Build A Proposal

See all 62 articles

Website FAQs 7

• Do I need to install any software on my server or desktop?
• Will you start billing me at the end of my free trial?
• Do you offer a free trial?
• Do I need my own SSL certificate?
• I'm looking to switch. Can I import my stuff?

See all 7 articles

BillingOrchard - Getting Started! 2

• Dashboard Overview
• New User Walkthrough - Getting Started With BillingOrchard!

Getting Started With Your Vendevor System 6

• What is Vendevor?
• Getting Started With Your Vendevor System
• Upload Your Logo
• How do I edit the look and feel of my store?
• Embedding Your Store Into Your Website

See all 6 articles

Vendevor Support Articles 29

• Issuing Credit Card Refunds
• Editing Profile/Account Information
• Locating Customer Information
• Adding Products
• Shipping Your Products

See all 29 articles

Google Apps Tips & Tricks 25

• Payscape Email Signature
• Sharing a Google Doc with Another Payscape Employee
• Sharing a Google Doc with a Non-Google User
• Change Google Drive Sharing Settings
• Open Microsoft files

See all 25 articles

Backupify for Google Apps 5

• What is Backupify?
• Log into Backupify
• Retrieve a deleted email
• Backupify Support
• User Guide

RingCentral 22

• RingCentral email "You've been Added to your company's business phone system"...what to do....
• Install RingCentral Desktop Application (not for use on a mobile phone)
• Install RingCentral Mobile Application
• Will the RingCentral mobile app affect my cell phone bill?
• Mobile App Quick Start Guide

See all 22 articles

Computer Tricks 4

• Screenshot on Mac Instructions
• Screenshot on PC Instructions (SnippingTool)
• Email Signature on iPhones
• Basic Security Practices for Apple and Android Devices