Support
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
404-350-6565
Knowledge base
Payscape Payment Processing
Technical Support and Customer Service
21
Customer Service and Technical Support Contact Numbers
Will my sales representative be available for customer service questions?
My terminal stopped working, who do I call?
How do I access my online statements?
I do not understand my billing statement, who can I contact?
See all 21 articles
PCI (Payment Card Industry) Compliance
7
What is PCI Compliance?
Who is PCI Smart?
Where do I go to complete PCI certification?
What does the PCI fee cover?
What is PCI Non-Compliance?
See all 7 articles
Updating Account Information
4
How do I update my bank account information?
How do I update my account contact information (address, phone number, email)?
How do I add or change the signor on my account?
How do I update an entity change?
All you need to know about EMV
7
What is EMV?
Do I need to have a terminal that accepts EMV cards?
What does the "EMV October 2015 deadline" mean to me as a merchant?
Why are EMV cards more secure than traditional cards?
Is there a benefit to converting to EMV capable equipment?
See all 7 articles
Payscape Virtual Terminal (NMI)
15
What is a Virtual Terminal?
What is the Customer Vault?
Do you offer Mobile Processing?
Is there a way to set up recurring payment plans for my customers?
How do I sync my Quickbooks to my Payscape Virtual Terminal?
See all 15 articles
Breach Protection
5
What is a data breach?
Why do I need Data Breach Coverage?
What is the coverage amount?
I don't store magnetic stripe data. Can I still have a data compromise?
What does the Breach Protection Plan cover and what are the costs?
Surcharging and Convenience Fees
1
Can I pass on my credit card fees to my customers?
RegPoint Solutions
RegPoint - Getting Started!
3
RegPoint New User Overview and System Setup
View Registration Questions
View Registration Add Ons
RegPoint System Support Articles
45
Accepting A Participant
Account Passwords
Adding A Google Map To A Program Listing
Adding A New User
Adding New Fields To A Saved Report
See all 45 articles
Best Practices/Seasonal
2
Archiving Programs & Registrations
Post-Season & Post-Program Documentation
Website Builder Support Articles
23
Adding A Download File To A Page
Adding A Download File To The Asset Database
Adding A Program Listing To Your Page
Adding An Image To A Page
Adding An Image To The Assets Database
See all 23 articles
BillingOrchard
Known Issues
2
SSL Certificate Update
Google Outages Preventing Some Emails From Sending
ORCHARD (Blue) Support Articles
44
Accessing API Keys
Add Clients
Applying Payments
Billing Information
BillingOrchard API Documentation - Add Function
See all 44 articles
LEGACY (Green) Support Articles
62
Accept Payments
Apply Late Fees
Apply Payments
Basecamp Interface
Build A Proposal
See all 62 articles
Website FAQs
7
Do I need to install any software on my server or desktop?
Will you start billing me at the end of my free trial?
Do you offer a free trial?
Do I need my own SSL certificate?
I'm looking to switch. Can I import my stuff?
See all 7 articles
BillingOrchard - Getting Started!
2
Dashboard Overview
New User Walkthrough - Getting Started With BillingOrchard!
Vendevor Support
Getting Started With Your Vendevor System
6
What is Vendevor?
Getting Started With Your Vendevor System
Upload Your Logo
How do I edit the look and feel of my store?
Embedding Your Store Into Your Website
See all 6 articles
Vendevor Support Articles
29
Issuing Credit Card Refunds
Editing Profile/Account Information
Locating Customer Information
Adding Products
Shipping Your Products
See all 29 articles
Payscape Registration
Payscape Registration: Help Articles
32
Organization Subdomain
Process Payments - Subscription Options
Organization - Profile
Organization - Teammates
Organization - Subscription
See all 32 articles
Payscape Registration: Quick Tips
1
Filtering Registrations