Merchant Support Portal
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Technical Support and Customer Service
Customer Service and Technical Support Contact Numbers
My terminal stopped working, who do I call?
I do not understand my billing statement, who can I contact?
How do I get my contract information?
How do I cancel my contract?
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Payment Card Industry (PCI) Compliance
What is PCI?
Where do I go to complete the certification?
What does the PCI fee cover?
To whom does PCI apply?
What are the penalties for non-compliance?
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Updating Account Information
How do I update my bank account information?
How do I update my account contact information (address, phone number, email)?
How do I add or change the signor on my account?
How do I update an entity change?
Do I need to have a terminal that accepts EMV cards?
What does the "EMV October 2015 deadline" mean to me as a merchant?
We know EMV will reduce fraud risk for merchants, but what will it mean for your day to day business?
Why are EMV cards more secure than traditional cards?
If fraud occurs after EMV cards are issued, who will be liable for the costs?
Payscape Virtual Terminal (NMI)
What is a Virtual Terminal?
What is the Customer Vault?
What is the mobile processing solution that can be used through the Payscape Virtual Terminal?
Can I set up recurring billing within the Payscape Gateway?
Is there a QuickBooks Plug In available for my Payscape Gateway?
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What is a data breach?
Why do I need Data Breach Coverage?
What is the coverage amount?
I don't store magnetic stripe data. Can I still have a data compromise?
What does the Breach Protection Plan cover and what are the costs?