Merchant Support Portal

Technical Support and Customer Service 21

• Customer Service and Technical Support Contact Numbers
• My terminal stopped working, who do I call?
• I do not understand my billing statement, who can I contact?
• How do I get my contract information?
• How do I cancel my contract?

See all 21 articles

Payment Card Industry (PCI) Compliance 7

• What is PCI?
• Where do I go to complete the certification?
• What does the PCI fee cover?
• To whom does PCI apply?
• What are the penalties for non-compliance?

See all 7 articles

Updating Account Information 4

• How do I update my bank account information?
• How do I update my account contact information (address, phone number, email)?
• How do I add or change the signor on my account?
• How do I update an entity change?

EMV 5

• Do I need to have a terminal that accepts EMV cards?
• What does the "EMV October 2015 deadline" mean to me as a merchant?
• We know EMV will reduce fraud risk for merchants, but what will it mean for your day to day business?
• Why are EMV cards more secure than traditional cards?
• If fraud occurs after EMV cards are issued, who will be liable for the costs?

Payscape Virtual Terminal (NMI) 15

• What is a Virtual Terminal?
• What is the Customer Vault?
• What is the mobile processing solution that can be used through the Payscape Virtual Terminal?
• Can I set up recurring billing within the Payscape Gateway?
• Is there a QuickBooks Plug In available for my Payscape Gateway?

See all 15 articles

Breach Protection 5

• What is a data breach?
• Why do I need Data Breach Coverage?
• What is the coverage amount?
• I don't store magnetic stripe data. Can I still have a data compromise?
• What does the Breach Protection Plan cover and what are the costs?