The biggest question so far.....IS THIS GOING TO AFFECT MY MOBILE PHONE MINUTES AND/OR DATA BILL?

And the answer to that is....only if you allow it to.  Here are the different set up options to control how the RingCentral application places phone calls as well as a brief description of what each option means.  (As a personal disclaimer, please know that any where I've suggested which option you should use, this is simply my personal opinion based on typical usage.  If you are concerned about your monthly cell phone bill, please please please contact your mobile service provider to discuss the settings I've suggested.)


In the RingCentral application go to the Menu > Settings > My Mobile App Settings > VOIP Calling


  • If you have unlimited voice AND data - Turn VOIP CALLS ON and select OVER 3G or WIFI.  You can also turn VOIP CALLS off to use your cellular minutes, if the data connection is patchy or drops.  You probably don't care about using minutes or data, so you can use the app however you want.  
  • If you have unlimited voice minutes only - Turn VOIP CALLS OFF.  This places all calls using your mobile package's voice minutes.  You will also need to go into the My Extension Settings > Call Handling and Forwarding > and forward calls to your Mobile number.

  • If you have unlimited data only - Turn VOIP CALLS ON and select OVER 3G or WIFI.  This places all calls using either your mobile package's data plan or a connected Wifi network.

  • If you have neither unlimited voice nor unlimited data - Turn VOIP CALLS ON and select OVER WIFI.  This places all calls over the connected wifi.   ***With this setting, you must ensure your phone is connected to a wifi network in order to use RingCentral***


PAYSCAPE WILL NOT OFFER REIMBURSEMENT FOR ADDITIONAL CHARGES DUE TO RINGCENTRAL.  If you are concerned about your monthly cell phone bill, please contact your mobile service provider to discuss the settings suggested below.