All contracts are standard 3 year terms with 1 year auto renewals. Written notification with the signature from the account holder must be submitted to customer support in order to close the account. We do not accept electronic signatures or standard email requests. The closing letter can be scanned into an email and sent to or can be mailed to 1438 W.Peachtree St. NW Atlanta, GA 30309 Attn: Retention Department.

Anniversary closings - submit a closing request no later than 30 days prior to contract end date, and no sooner than 90 days. This will prevent any auto renewals, and will close the account without any early termination fees.

Closing outside of contract end date - submit a closing request, and the account will be charged an early termination fee of $495*.

Any further questions, please contact customer service:

Email Support: 

Phone Support:

24/7 Customer Service - 1-800-789-8897

Payscape Headquarters Customer Service (8:30-5:30 M-F) - 404-350-6565

*Additional $100 per PIN Debit, Securechex, and FA Gift Cards