When a credit card transaction is disputed (either at the request of the Cardholder or by a card Issuer), you may receive a chargeback. If a chargeback occurs, the amount of the original sale and a chargeback fee ($25) will be deducted from the checking or savings account you provided. You will receive a letter in the mail outlining the chargeback and instructing how to proceed if you wish to dispute. Our Chargeback Department contact number is 1-800-789-8897 option 5.