Technical Support and Customer Service

Customer Service and Technical Support Contact Numbers
Payscape Headquarters Customer Support & Sales Open Mon-Fri 8:30-5:30 EST 404-350-6565 Payscape Parent Company - First Amer...
Tue, 9 Jan, 2018 at 9:09 AM
Will my sales representative be available for customer service questions?
Our representatives make every effort to be available for install questions and issues, but since our Customer Service is available 24/7, that will be the f...
Tue, 9 Jan, 2018 at 9:10 AM
My terminal stopped working, who do I call?
Our parent company, First American Payment Systems, is available 24/7 for technical support assistance 1-800-789-8897.
Mon, 18 Dec, 2017 at 9:59 AM
How do I access my online statements?
Processing Statements and 1099K forms can be accessed by visiting If you have never set up your online account access you can simply choo...
Tue, 9 Jan, 2018 at 9:21 AM
I do not understand my billing statement, who can I contact?
We offer many choices for customer service, please see below: Email Support:  Pho...
Tue, 9 Jan, 2018 at 9:10 AM
How do I get my contract information?
Please contact customer support to obtain contract information: Email Support:  Phone Sup...
Tue, 9 Jan, 2018 at 9:11 AM
How do I cancel my contract?
All contracts are standard 3 year terms with 1 year auto renewals. Written notification with the signature from the account holder must be submitted to cus...
Mon, 26 Aug, 2019 at 1:54 PM
I am a current client and I need to set up services for an additional location, who do I contact?
Additional locations can be set up by speaking to one of our sales team members. Please call support at 404-350-6565 option 3 for sales or email support@pay...
Tue, 9 Jan, 2018 at 9:12 AM
How do I order paper for my terminal?
To order supplies, please call our 24/7 customer support line, 1-800-789-8897.
Thu, 21 May, 2015 at 11:07 AM
How do I order additional equipment?
Please call our sales team at 404-350-6565 option 3 or email
Mon, 18 Dec, 2017 at 10:31 AM