Technical Support and Customer Service

How do I add gift card services to my account?
We have several great options for gift card services. Please call our sales team to discuss options that are available with the system you are processing on...
Tue, 9 Jan, 2018 at 9:13 AM
How do I add check services to my account?
We have multiple check service options for accepting checks at your business. We have solutions that will guarantee funds, process the check as an ach trans...
Mon, 18 Dec, 2017 at 11:11 AM
How do I add Pin Debit services?
Please call one of our sales team members for information on adding debit services to your account 404-350-6565 option 3
Wed, 20 May, 2015 at 9:39 AM
I am interested in Next Day Funding, how do I apply?
Traditionally, it takes two to three business days for deposits from transactions to appear in a business’ account. Many businesses need to have the funds fr...
Mon, 18 Dec, 2017 at 11:13 AM
Can I have my rates reviewed for possible savings?
Absolutely! We are always willing to review current rates and cost plans for possible savings. To have you rates reviewed, please contact a team member toda...
Tue, 9 Jan, 2018 at 9:15 AM
What is a chargeback?
A Chargeback is the return of funds to a consumer, initiated by the issuing bank of the instrument used by a consumer to settle a debt. Specifically, it is ...
Mon, 18 Dec, 2017 at 9:58 AM
What is a retreival?
This occurs when your customer requests more information about a transaction that appears on his or her credit card statement. The retreival request does no...
Tue, 9 Jan, 2018 at 9:17 AM
Can I accept international cards?
Yes, there are some limitations, please speak to one of our specialists for details 404-350-6565 option 2 or email support@payscape.com
Wed, 20 May, 2015 at 10:23 AM
Can I process cards through a mobile device or tablet?
We have a few great solutions for mobile processing on most Android products and all Apple products. Please call our sales team for details and pricing 404-...
Wed, 20 May, 2015 at 10:25 AM
How long does it take to receive deposits for my credit card transactions?
Deposits are typically available within 24-48hrs after settlement during normal business days. We do offer Next Day Funding to qualifying merchants, please ...
Wed, 20 May, 2015 at 10:34 AM